Crosby’s is a growing convenience retail organization committed to delivering exceptional customer experiences through quality products, clean and welcoming stores, and strong community presence. With locations across Western and Central New York, as well as Pennsylvania, Crosby’s is built on a foundation of core values including honesty, customer focus, teamwork, and entrepreneurial spirit. 

As part of its commitment to workforce development and community impact, Crosby’s is proud to support transitioning service members through the SkillBridge program by providing structured training, hands-on experience, and a clear pathway into meaningful civilian careers in retail leadership and operations.

Program Overview

The Crosby’s Store Leadership SkillBridge Program is a structured, hands-on training experience designed to prepare transitioning service members for a Team Leader (Store Manager) role.

Participants will progress through Crosby’s established training framework, beginning with foundational store operations and advancing through increasing levels of responsibility, including Shift Leader and Assistant Team Leader competencies. This approach ensures a comprehensive, ground-up understanding of store operations, team dynamics, and performance expectations.

Through a combination of job shadowing, guided learning, structured training modules, and progressively increased responsibility, participants will develop the skills required to lead store operations independently.

Upon successful completion of the SkillBridge program, participants may be considered for a full-time Team Leader (Store Manager) position at one of Crosby’s locations within the designated region, based on performance and business needs.

Training Objectives

By the end of the program, participants will be able to:

• Independently lead store operations in alignment with company standards
• Coach, develop, and hold team members accountable to performance expectations
• Deliver a high-quality, consistent customer experience aligned with Crosby’s brand standards
• Manage key operational and financial performance indicators, including sales, labor, and expenses
• Ensure full compliance with safety, food service, and regulatory standards
• Demonstrate readiness to operate as a Team Leader (Store Manager) within a multi-unit retail environment

Learning & Mentorship Focus

Participants will receive structured support throughout the program, including:

• Direct mentorship from Team Leaders and District Leaders
• Hands-on, competency-based training aligned with Crosby’s internal training framework
• Completion of structured operational and compliance training modules (including online learning components)
• Progressive responsibility aligned with demonstrated skill development
• Regular feedback, coaching, and performance evaluation
• Exposure to multiple store environments within the region

This structured approach ensures participants gain both the operational expertise and leadership capability required to successfully transition into a civilian management role.

Key Training Areas

Participants will gain experience across the following core areas:

Customer Experience

• Delivering service aligned with Crosby’s key standards: Quality, Availability, Timeliness, Friendliness, Cleanliness, and Value
• Supporting brand consistency and customer engagement

Store Operations

• Execute daily store procedures in alignment with company standards
• Demonstrate proficiency in food service operations, safety, and compliance
• Manage inventory, merchandising, and product availability
• Follow established procedures for receiving, reporting, and operational execution

Financial Acumen

• Develop understanding of store-level financial performance
• Monitor and support sales, labor, and expense management
• Execute cash handling, reporting, and audit procedures accurately

Team Leadership

• Coaching and mentoring associates
• Understanding scheduling and staffing needs
• Supporting hiring and onboarding processes

Safety & Compliance

• Lead shifts and support daily team execution
• Coach, mentor, and provide feedback to associates
• Support hiring, onboarding, and training processes
• Foster a positive, accountable, and team-oriented culture